Privacy Policy
Your privacy matters to us. This policy explains how Alfa Retailers collects, uses, and protects your personal information.
Introduction
Welcome to Alfa Retailers (https://www.alfaretailers.com/). We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes what information we collect, why we collect it, how we use it, and your choices.
By using our website or services you agree to the collection and use of information as described here.
Mobile Information and SMS Consent
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information shared with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. The phone numbers and consent collected for SMS messaging are used solely by Alfa Retailers to deliver the messages you have opted in to receive.
SMS consent is collected via a standalone, unchecked checkbox on our contact form at https://www.alfaretailers.com/contact. Consent is never a condition of purchase and is never bundled with general Terms of Service acceptance.
You may opt out of SMS messages at any time by replying STOP to any message we send. After opting out you will receive a single confirmation message and no further messages will be sent. Reply HELP for assistance or contact juanalcaraz@alfaretailers.com.
Information We Collect
Information you provide directly
- • Name, email address, phone number
- • Property details and address
- • Messages and inquiries submitted via our contact form
- • SMS consent records (phone number, timestamp, IP address, page URL, and exact consent language)
- • Financial information for payment processing
Automatically collected information
- • IP address and browser information
- • Device and usage data
- • Pages visited and time spent
- • Cookies and similar tracking technologies
How We Use Your Information
Service Delivery
To provide property management services, handle bookings, manage guest communications, and optimize rental performance.
Communication
To respond to inquiries and — when you have opted in — to send SMS messages including consultation booking links, appointment confirmations, missed-call follow-ups, and customer support updates.
Analytics & Improvement
To analyze usage patterns, improve our services, and enhance user experience.
Legal & Security
To comply with legal obligations, prevent fraud, ensure security, and protect our rights.
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this policy or as required by law. SMS consent logs are retained for a minimum of five (5) years to satisfy carrier and regulatory record-keeping requirements. You may request deletion of your personal information at any time by contacting us at juanalcaraz@alfaretailers.com; we will respond within 30 days.
Information Sharing
We do not sell your personal information. We may share your information only in the following limited circumstances:
Service Providers
With trusted third-party providers who help us operate our business (e.g., payment processors, booking platforms, email delivery). These providers are contractually prohibited from using your data for any other purpose.
With Your Consent
When you have explicitly authorized us to share specific information.
Legal Requirements
When required by law, court order, or to protect our rights, property, or safety.
Data Security
We implement appropriate technical and organizational measures — including SSL encryption, access controls, and regular security assessments — to protect your personal information from unauthorized access, disclosure, or loss.
No system is completely secure. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately at juanalcaraz@alfaretailers.com.
Your Rights
You have the right to:
- • Access — request a copy of the personal information we hold about you.
- • Correction — request that we correct inaccurate information.
- • Deletion — request that we delete your personal information (subject to legal retention obligations).
- • Opt-out of SMS — reply STOP to any text message or email us at juanalcaraz@alfaretailers.com.
- • Portability — request a machine-readable export of your data.
Contact Us
For any questions about this Privacy Policy or your personal information, contact us:
Phone
(210) 526-1401
We will respond to your inquiry within 30 days of receipt.
Policy Updates
We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. Material changes will be communicated through reasonable means. Continued use of our services after changes take effect constitutes acceptance.
For our SMS-specific terms, see our SMS Terms & Conditions.